Modeling the mechanism of managing the quality of services offered by service sphere enterprises

Abstract

The paper is devoted to the topical problem of raising the quality of services offered by service sphere enterprises. Mathematical models of the enterprise and customer behavior concerning the level of services have been developed. The models describe the interaction of all those involved in the process of producing and rendering services. Special attention is paid to the opportunity coordinating the economic interests of enterprise and consumer when the producer takes measures to raise the quality of services.