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The process of educational institutions of higher education restructuring, reducing the academic load and, as a consequence, reducing teachers numbers, the unfavorable organizational culture of a higher education institution lead to an increase of a destructive conflict level in the educational environment. Many conflicts arising in higher education are not complete without clarifying the «high-pitched» relationships, negative emotions, and sophisticated manipulations. Giving in to emotions, the participants of the conflict kindle it more strongly, involve other people in it, thereby expanding the field of conflict. However, without conflicts, it is impossible to imagine the development of an educational organization, they energize and motivate, contribute to a better understanding of problems, clarify relationships, and all this becomes possible only if conflicts are managed and constructively resolved. The urgency of the problem of conflict management in an educational organization is due to the need to prevent the occurrence of destructive conflicts, to make inevitable conflict situations constructive.
Research methods: analysis and synthesis of scientific information, research results in the field of conflict management; generalization and systematization of facts and provisions; observation of the behavior of university teachers in a conflict situation.
The article presents the functions of external and internal mechanisms for managing conflicts in an educational organization. Experimental work consisted in designing a conflict management system among the faculty of the university focused on the implementation of general management functions (planning, organization, motivation, coordination, control), consisting of interrelated elements: organizational and managerial; technological; documentation support.

About the authors

I. V. Nikulina

Samara National Research University

Author for correspondence.
ORCID iD: 0000-0002-7045-4310

Candidate of Pedagogical Sciences, associate professor of the Department of Theory and Methods of Professional Education


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