CUSTOMER-ORIENTATION AS A DIRECTION OF IMPROVEMENT OF THE ORGANIZATION OF PROVIDING RITUAL SERVICES
- Authors: Oruch T.A.1, Chuvatkina N.A.1
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Affiliations:
- Volga Region State University of Service
- Issue: Vol 9, No 2 (2018)
- Section: ECONOMICS
- URL: https://journals.ssau.ru/eco/article/view/6606
- DOI: https://doi.org/10.18287/2542-0461-2018-9-2-%25p
- ID: 6606
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Abstract
This article discusses the basic principles of a customer-oriented approach to the ritual and funeral services for the population, and also identifies the main directions of modernization of the activities of ritual enterprises.
About the authors
Tatyana Anatolyevna Oruch
Volga Region State University of Service
Author for correspondence.
Email: lioner97@mail.ru
Natalya Aleksandrovna Chuvatkina
Volga Region State University of Service
Email: lioner97@mail.ru
References
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