Economic essence of activity of Call-centers and specificity of their work in inbound and outbound consulting

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Outsourcing is one of the most dynamically developing services for business in modern Russia. Large companies tend to delegate a number of business processes to other organizations and spin out on expenses. Outsourcing of remote informing (call-centers) largely simplifies the conduct of business provided that high competitiveness requires direct advertising of new products or technical support of existing clients on services and facilities of the company. Thus the basic feature of distant informing is the possibility of inbound and unbound phone support.

About the authors

A. A. Goreva-Kurtysheva

Department of Moscow University for Industry and Finance «Synergy», Moscow,129090, Russian Federation.

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