PERFECTION OF PROCEDURE OF ASSESSMENT OF SATISFACTION OF CLIENTS OF THE COMPANY


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Abstract

 In the article the advanced procedure of assessment of satisfaction of clients by the services of the company is presented which allows to reveal blanks in the price policy and cardinally change the approach to quality of provided services as a whole.

About the authors

R. A. Logua

the Dept. of Economics, Samara State Nayanova Academy, Samara, 443001, Russian Federation.

Author for correspondence.
Email: morenov.sv@ssau.ru

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Copyright (c) 2012 Vestnik of Samara University. Economics and Management

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This work is licensed under a Creative Commons Attribution 4.0 International License.

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