Vestnik Samarskogo universiteta. Ekonomika i upravlenie Vestnik of Samara University. Economics and ManagementVestnik Samarskogo universiteta. Ekonomika i upravlenie Vestnik of Samara University. Economics and Management2542-04612782-3008Samara National Research University584610.18287/2542-0461-2016-0-2-137–141UnknownSIMULATION PROCESS SERVICE CAR WITH AUTOMATIC BOOKINGLevchenkoV. O.morenov.sv@ssau.ruYanmurzaevR. A.morenov.sv@ssau.ruDepartment of Mathematics and Business Informatics, Samara University, 34, Moskovskoye shosse, Samara, 443086, Russian Federation.01022016721002201810022018Copyright © 2018, Vestnik of Samara University. Economics and Management2018<p>The article describes a simulation model of the customer service<br />process at the car wash in VBA Excel environment.</p>simulation, vba excel, Poissonимитационное моделирование, vba excel, пуассон[1. The Benning S. the Foundations of Finance with examples in Excel. M.: LLC "I. D.][Williams", 2014. 960с.][2. Jackson M., Staunton M. Financial modelling in Excel: advanced course. M.: Publishing][house "vil'yams", 2006. 352 с.][3. The Benning š Financial modeling using Excel. M.: LLC "I. D. Williams", 2007. 592 с.][4. Avdoshin S.M., Pesotskaya E.Y. Computerization of business. Risk management. M.:][DMK Press, 2011. 176 с.][5. Dmitriev D. C. Criteria for selection of the optimal software in the design of information][educational environment // Bulletin of young scientists and specialists of the Samara state][University. 2014. № 2. P. 57–61.][6. Borisov S.P., Borisov V.I., Calicina M.E. Methods of calculation of tariff rates for insurance][of investment risks New science: Problems and prospects. 2015. № 5-1. P. 235–237.][7. Levchenko O.V., Nikishov V.N. A mathematical model of e-Commerce // Mathematics,][Economics and management. 2015. Vol. 3. P. 80–83.][8. Saraev L.A. fundamentals of state regulation of the economy: textbook / L.A. Saraev,][N.M. Tyukavkin // Samara, 2014.][9. Saraev L.А. Organizational structure and scope of the world Trade Organization / L.A.][Saraev, N.M. Tyukavkin // Vestnik of Samara state University. 2013. № 1 (102). P. 145–150.][10. Saraev A.L. regularities of interaction between consumers and producers in the context][of continuous competitive market / A.L. Sheds, L.A. Barnes // Actual problems of development][of financial-economic systems and institutionally and the reports of the I International][scientific-practical conference: in 2 parts. Samara state University; Under the General editorship][of A.N. Sorochkina. 2010. P. 58–68.]