PERFECTION OF PROCEDURE OF ASSESSMENT OF SATISFACTION OF CLIENTS OF THE COMPANY
- Authors: Logua R.A.1
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Affiliations:
- the Dept. of Economics, Samara State Nayanova Academy, Samara, 443001, Russian Federation.
- Issue: Vol 3, No 1 (2012)
- Pages: 224-227
- Section: MATHEMATICAL AND INSTRUMENTAL METHODS OF ECONOMICS
- URL: https://journals.ssau.ru/eco/article/view/3535
- DOI: https://doi.org/10.18287/2542-0461-2012-1-1-224-227
- ID: 3535
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Abstract
In the article the advanced procedure of assessment of satisfaction of clients by the services of the company is presented which allows to reveal blanks in the price policy and cardinally change the approach to quality of provided services as a whole.
About the authors
R. A. Logua
the Dept. of Economics, Samara State Nayanova Academy, Samara, 443001, Russian Federation.
Author for correspondence.
Email: morenov.sv@ssau.ru
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